We stand behind our products and want you to be completely satisfied with your purchase. Here's everything you need to know about our returns and exchange process.
Please read this policy carefully before making a return request.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be:
You'll also need the receipt or proof of purchase.
Email us at info@tecpartners.co.za to request a return. Do not send items back without contacting us first.
We'll review your request and, if approved, send you return instructions and shipping details.
Pack the item securely and send to our returns address at your cost.
Tec Partners
67 General Dan Pienaar Drive
Westdene, Bloemfontein, 9330
South Africa
Important: Returns must be sent at your cost. Items sent without prior approval will not be accepted.
โ ๏ธ Inspect your order immediately upon delivery.
Contact us right away if the item is:
We need to evaluate the issue quickly to make it right for you.
Certain types of items cannot be returned for safety and hygiene reasons:
Contact us if you're unsure about your specific item.
We don't offer direct exchanges. For the fastest service:
This process also guarantees current pricing and availability for your new purchase.
You'll be automatically refunded on your original payment method. If more than 15 business days have passed since we approved your return, please contact us.
๐ Important Fee Information:
A 10% handling charge will apply to all returned items. This covers processing, inspection, and restocking costs.
Pricing on the site is subject to price escalations and Consumer Protection Act regulations.
All materials remain the property of Tec Partners until payment is received in full.
Interest will be applied to overdue accounts at Prime + 2% per annum.
While we take care in compiling this website, Tec Partners cannot be held liable for mistakes, misunderstandings, or unforeseen events arising from website use.
Need help with a return or have questions?
๐ง Email: info@tecpartners.co.za
๐ Phone: +27 51 123 4567
๐ Address: 67 General Dan Pienaar Drive, Westdene, Bloemfontein, 9330
๐ Business Hours: Monday-Friday, 8AM-5PM
Our team is here to help make the return process as smooth as possible!