Returns - TecPartners

Returns & Exchanges

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We stand behind our products and want you to be completely satisfied with your purchase. Here's everything you need to know about our returns and exchange process.

Please read this policy carefully before making a return request.

Return Policy Overview

🔄 Quick Summary

Return Period: 7 days from delivery date
Condition Required: Original condition with tags and packaging
Handling Fee: 10% handling charge applies to all returns
Contact First: Email us before sending anything back

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused
With original tags attached
In its original packaging

You'll also need the receipt or proof of purchase.

How to Start a Return

Contact Us First

Email us at info@tecpartners.co.za to request a return. Do not send items back without contacting us first.

Wait for Approval

We'll review your request and, if approved, send you return instructions and shipping details.

Ship Your Return

Pack the item securely and send to our returns address at your cost.

📦 Returns Address

Tec Partners
67 General Dan Pienaar Drive
Westdene, Bloemfontein, 9330
South Africa

Important: Returns must be sent at your cost. Items sent without prior approval will not be accepted.

Damages and Issues

⚠️ Inspect your order immediately upon delivery.

Defective or damaged
Wrong item shipped
Missing parts or accessories

We need to evaluate the issue quickly to make it right for you.

Non-Returnable Items

Certain types of items cannot be returned for safety and hygiene reasons:

🚫 Cannot Return

Perishable goods (food, plants)
Custom or special order products
Personalized items
Personal care goods
Hazardous materials
Flammable liquids or gases
Sale items
Gift cards

✅ Special Cases

Defective items (full refund)
Wrong items shipped (our error)
Damaged in transit (insurance claim)

Exchanges

We don't offer direct exchanges. For the fastest service:

Return the item you have (following the return process above)
Once the return is accepted, place a separate order for the new item
This ensures you get exactly what you want without delays

This process also guarantees current pricing and availability for your new purchase.

Refunds

Inspection

We'll notify you once we receive and inspect your return

Approval

You'll be notified if the refund is approved or denied

Processing

Approved refunds are processed within 10 business days

Bank Processing

Your bank may take additional time to post the refund

You'll be automatically refunded on your original payment method. If more than 15 business days have passed since we approved your return, please contact us.

📋 Important Fee Information:

A 10% handling charge will apply to all returned items. This covers processing, inspection, and restocking costs.

Important Terms

💰 Pricing

Pricing on the site is subject to price escalations and Consumer Protection Act regulations.

🏢 Ownership

All materials remain the property of Tec Partners until payment is received in full.

📊 Overdue Accounts

Interest will be applied to overdue accounts at Prime + 2% per annum.

⚖️ Liability

While we take care in compiling this website, Tec Partners cannot be held liable for mistakes, misunderstandings, or unforeseen events arising from website use.

Questions & Support

Need help with a return or have questions?

📧 Email: info@tecpartners.co.za

📞 Phone: +27 51 123 4567

📍 Address: 67 General Dan Pienaar Drive, Westdene, Bloemfontein, 9330

🕒 Business Hours: Monday-Friday, 8AM-5PM

Our team is here to help make the return process as smooth as possible!